Insurance Officer

Responsibilities of the role

Reporting to our Insurance Manager, the Insurance Officer’s main tasks will include:

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• Proactive handling of Third Party Damage & Injury claims for the Company, within the terms of our insurance arrangements & departmental financial limits. The postholder will deal with all aspects of claims from intimation to conclusion.
• Maintaining caseload of higher value recovery cases, while providing support for the own damage recovery process & administrative assistance as required.
• Assisting with Operational Risk projects, preparing statistical reports & analysis & assisting other Depts. with liability or incident related queries.
• Deputising forthe Insurance Manager, as required.

• Whilst full training will be provided in claims handling procedures, experience of working in an insurance, legal or broker environment is essential, with claims handling knowledge or experience advantageous.
• Excellent communication skills, both verbal & written, as well as strong organisational skills, attention to detail & a high level of accuracy.
• ACII qualification (or legal equivalent), or progression towards same, would be advantageous.

• 36.5 hours per week, generally Monday to Friday, 9am - 5pm. Occasional flexibility may be required to meet the needs of the Dept. & business.
• Competitive salary, reflective of experience
• 35 days' annual leave
• FREE travel across our bus and tram network
• 90% discounted travel for a friend or family member
• Continual training and development
• Health Cash Plan and Employee Assistance Programme
• Employee benefits, discounts and rewards

To apply, please submit your CV and a cover letter explaining your interest and suitability for this role.

CLOSING DATE – Friday 30th January 2026.