Senior Manager, Business Development, Digital Services

We're rebooting an icon and building the future of finance.

• Salary: £78,098 - £91,880
• Location:
  
  Birmingham, Glasgow, Edinburgh or London
• Working Pattern: hybrid, spending at least two days per week at an office location.

The Senior Manager for Payments Digital Services plays a pivotal role in shaping the bank’s next‑generation payment capabilities and the wider digital services ecosystem—spanning digital identity, wallet‑based services, embedded financial experiences, and emerging propositions that sit at the intersection of identity, data, and value exchange.

In this role, you’ll identify and develop market‑shaping opportunities, commercialise new digital services, and influence the evolution of the wider industry. You’ll anticipate emerging customer needs and position the organisation at the forefront of the future payments landscape.

You’ll define the vision for Payments & Emerging Digital Services, assess market and customer trends, build investment cases, and set priorities across future‑focused initiatives.

You’ll design and evolve wallet‑enabled and digitally integrated services—such as identity verification, credential sharing, authentication, loyalty/value exchange platforms and guide innovation in areas where customer needs are still emerging.

You’ll build strong partnerships across regulators, digital identity bodies, schemes, wallet providers and other ecosystem players—representing the organisation in industry forums and contributing to standards that shape the future of digital services.

You’ll own the multi‑year roadmap, guide cross‑functional teams through discovery and delivery, ensure operational and technical readiness, and track adoption and performance post‑launch.

You’ll develop compelling investment cases, monitor commercial performance across digital identity and wallet‑based services, and deliver the interventions needed to hit strategic and commercial goals.

If you think all banks are the same, you’d be wrong. We’re an innovative, fast‑changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

• Proven experience in payments or digital services, with a track record of delivering innovative propositions.
• Deep understanding of digital identity, wallet technologies, rail‑agnostic payments, and the convergence of traditional and digital service ecosystems.
• Experience shaping industry or cross‑industry standards, ideally involving digital identity, authentication frameworks, API ecosystems, or data‑driven digital services.
• Strong commercial acuity with experience developing business cases and securing investment for new digital or payments initiatives.
• Demonstrated ability to identify and develop new markets—including digital services propositions that do not yet exist.
• Experience establishing new commercial models, schemes, entities, or alliances.
• Excellent stakeholder management and influencing skills, with an ability to take senior leadership on a journey.
• Strong analytical thinking, and problem‑solving skills, capable of simplifying complex digital and payments concepts.
• Strong analytical, strategic thinking, and problem solving capabilities, with the ability to simplify complex challenges and guide teams through ambiguity.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more!