Reservations System Project Manager

Job Description

We are currently recruiting for a Reservations System Project Manager to join our London office on a 12 month fixed term contract basis.

Working closely with the Business Services Project Manager (Systems Lead) and the Business Services Systems Officers, the Reservations System Project Manager is responsible for providing global operational support and administration of the firm's room and desk booking technology, Eptura Engage. This role will act as a number two to the Systems Lead and assist in the delivery of the enhanced booking system in our new London office.

The role holder will be a subject matter expert and trusted advisor for the system, acting as a key interface between the legal practice groups, IT, supplier and the various Business Services functions within the network (EMEA, the Americas and APAC), specifically supporting the development of the system to deliver the London office move. They will need to have a good understanding of client requirements and business needs.

They will also need to take ownership and manage work streams autonomously through time management and organisation skills, and co‑ordinating teams that are responsible for cross‑functional deliverables.

They will provide change management support and will be responsible for training and supporting the London office on any new system features for the room and desk booking technology. They will also be responsible for regular system upgrades of the room booking system and coordinate pre‑system upgrade activities such as updating test scripts, testing and communicating fixes and improvements to relevant stakeholders.

As the subject matter expert, the role holder is responsible for logging defects and escalating issues to suppliers and will look at providing solutions to technical issues, where possible.

Client relationship management should form a key but natural function of the role. The role holder will be accountable for ensuring that our stakeholders derive the maximum benefit from all systems. They will be required to build solid internal and external working relationships, establish relationships with clients based on trust and credibility and represent the project team in various internal and external meetings.

• Assist in the management of the room and desk booking technology, specifically on the enhancements to the existing system in readiness for the London office move to 2 Broadgate:
  • Assist in the management of Eptura Visitor implementation to include QR code functionality and integration with security systems.
  • Assist with the management of SCIM integration and support on the priority booking and Active Directory mapping.
  • Support the development of the partner office booking process including priority booking and overseas visitors.
  • Support the implementation of the integration with the security systems for automatic desk check‑in.
  • Support the development and implementation of the meeting room and desk panel integration.
  • Support the implementation of intelligent booking.
  • Help resolve any issues with native exchange integration and oversee the roll out in the London office as well as global offices.
  • Support the implementation of Eptura Engage within our BMC Helix ticketing system so users can log any issues or requests.
  • Attend the monthly Eptura SRM and provide feedback, highlighting any challenges and contributing to the scorecard.
• Support the team in the creation, planning and management of the system development roadmap with a focus on problem solving and coordination of activity across teams.
• Coordinate efforts across our internal teams (IT, Security, Front of House, Business Services etc) as well as the external supplier to ensure we effectively manage the implementation plan.
• Manage all systems policies and documentation including user training materials and global best practice.
• Constantly seek and plan for improvements within current processes, procedures and system capabilities to ensure they meet user needs.
• Delivering post go‑live support to key activities including access control, SCIM, native exchange and roll out of Eptura…