Performance Analyst - Business Support & Improvement

Performance Analyst - Business Support & Improvement

Scotland, United Kingdom

Together we are Trusted to Serve Scotland.

How’s this for job satisfaction? At Scottish Water we look after Scotland's most precious natural resource. From source to tap, we’re guarding Scotland’s reputation for refreshingly pure water, and caring for our environment at the same time.

Sound good? We’re looking a Performance Analyst to join our Business Support & Improvement Team within the Customer Service Delivery (CSD), to produce report and business improvement solutions to both operational and management teams.

You’ll be working in the Business Support & Improvement Team within the Customer Service Delivery (CSD) Directorate responsible for producing reports and business improvement solutions to both operational and management teams.

You will meet with stakeholders to gather new reporting and/or business improvement requirements and use your exceptional analytical skills to create reports/solutions, providing insights by interpreting data, identifying trends, and drawing meaningful conclusions from various datasets, to support operational and business improvement initiatives.

You will be talented in telling compelling stories through inspiring visualisations and providing insights to enable decision making e.g. KPI performance reporting.

Whilst you will also be responsible for a portfolio of existing reports, you will review requirements and where you can see potential improvements, you should be bold and propose a new solution.

You will work with other teams, across Scottish Water, to share knowledge, skills, best practice and ensure compliance with Scottish Water policies & guidance e.g. Corporate Data Compliance, Data Quality, Digital Teams.

You will provide support development and coaching to junior analysts within the team.

An excellent track record working as a Data Analyst, Performance Analyst, Business Data Analyst or Business Improvement Analyst, providing tools and reporting solutions to drive business insights and improvement to processes.

Excellent skills in Power BI (Power Query, Dataflows, Data Modelling, Row Level Security) to create clear and compelling visual representations of data.

An understanding of database systems and tools like Power Query / DAX / SQL / Python to extract and manipulate data efficiently. Must have a willingness to learn and adapt to new technologies, methodologies, and tools.

This role will use the Microsoft Office 365 suite of programs including Power BI, Excel, the wider MS Power Platform (e.g. Power Apps and Power Automate) and Viso.

A whizz working with large complex datasets from multiple data sources in various formats. Have strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.

An understanding of data quality and testing methods to ensure that data is tested and accurate.

Excellent verbal and written communication skills as this role requires you to attend meetings with customers and stakeholders and the ability to explain technical ideas to the not-so-technical user.

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.

You’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community.

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping.

This role will be a Grade 6. If you’re new to Scottish Water, you’ll join us on a starting salary of…