Software Engineer, AI Engineer

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We are looking for a Software Engineer to join our Trust Automation team. At Trustpilot, "Trust" is the heart of the company, and this department is the front line in keeping our platform safe and reliable for millions of users.

This isn't a "sheltered" role where you just pick up tickets in isolation. You will join a high-impact, autonomous squad that bridges the gap between engineering and data science, working directly with stakeholders in Legal and Content Integrity to shape how we detect and filter fake reviews and harmful content at scale.

The Automation team is a lean, interactive unit focused on the automated monitoring and enforcement of platform standards. We manage LLMs, bespoke internal systems, and third-party integrations to support real-time content scanning and continue to build moderation capabilities in-house. We also leverage AI-assisted coding and Agentic tooling and workflows to speed up our processes, development cycles, and stay informed with changing trends and data.

• Full Ownership: Take part in the entire lifecycle of our services, from ideation and technical strategy to deployment and maintenance.
• Manage Complex Integrations: Oversee and optimise our mission-critical integration with Check Step.
• In-House Innovation: Help execute the transition from third-party tools to bespoke, in-house AI-driven services.
• Stakeholder
  
  Collaboration:
  
  Actively participate in "free-for-all" project discussions with Legal and Content Integrity agents, challenging requirements when necessary to find the best technical solutions.
• Data-Driven Execution: Use our "mountains of data" to drive experiments and break down high-level strategy into actionable technical timelines.

• Technical
  
  Experience:
  
  You have at least 3 years of experience in full-stack web development, ideally in large-scale, high-pressure environments

Operational Maturity: You have experience in product ionising, scaling, and maintaining large-scale systems, including automated monitoring and alerting, and Incident Management.

• Cloud Native: You possess strong, hands‑on experience with AWS (SQS, Lambda, queuing, and observability).
• Backend Proficiency: Expert‑level knowledge of Node.js and Type Script/Java Script .
• AI Enthusiast: You are passionate about the AI space—whether through commercial work or personal "vibe coding" projects with LLMs and Agentic Engineering.
• Critical Thinker: You are vocal, confident in representing technical decisions, and comfortable discussing trade‑offs with non‑technical teams.
• Autonomy: You prefer to work with guidance rather than micromanagement, taking ownership of your tasks from start to finish.

• Infrastructure: AWS (ECS, Lambda, SNS, SQS, Cloud Formation), Docker.
• Languages: Type Script, JavaScript, Node.js.
• Frontend: React, Next.js (Experience with React is a major plus!).
• Database: Dynamo
  
  DB, Postgre
  
  SQL, Big Query.
• AI/Integrations: LLMs, Check Step, Agentics.

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate…