Delivery Manager - FTC

Job Description

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.

Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:

• interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.

• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.

• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the Department

The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology capabilities, both internally and externally. This includes system design and programming, network planning, budget planning, database management, and computer operations.

The Application Development & Support area is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products.

About the Role

The Application Delivery Manager reports to the Operational Services Lead and is one of team who are jointly accountable for management of a critical suite of technology operational services, maintaining the integrity and performance of systems supporting the lifecycle management of in scope application systems.

These services are supported by our managed service providers who deliver application support and maintenance, batch scheduling, and a 24x7 Command Centre across our 3 operating regions of APAC, EMEA and AMRS.

This role aims to improve operational processes and support critical business strategies by ensuring high-quality deliverables and adherence to established policies and procedures.

Key Responsibilities

• Respond to, manage and close out critical issues related to delivery of application services where appropriate.

• Support the lifecycle management of the in-scope applications – within the boundaries of the architectural roadmap.

• Participate in Incident and Major Incident Management activities as an escalation point and participate in the coordination of Problem investigation and root cause analysis, leading to effective resolution.

• Oversee service level management, service reviews and improvement planning activities, managing and assuring supplier delivery against contractual agreements and ensure effective reporting is in place to keep all the relevant parties informed on application portfolio delivery and performance.

• Work closely with stakeholders to understand their requirements and ensure that application systems meet business needs.

• Review and ensure impact assessments have taken place for all planned Changes, and that Releases are appropriately coordinated and have the requisite approvals.

• Proactively manage and improve service performance, driving delivery across relevant service lines and suppliers, finding opportunities to drive continuous improvement.

About the Candidate

The ideal candidate will possess the following:

• Strong leadership, team management, and stakeholder management skills.

• Proven track record working in a senior support role in a large-scale enterprise environment

• Management of delivery via a strategic supplier where management and…