Senior Technical Business Analyst

Purpose of the role:

We are seeking a highly skilled and experienced Senior Technical Business Analyst to join our team.

• This role requires close collaboration with various stakeholders to gather and prioritise requirements.
• Translate requirements into actionable items in collaboration with technical leads that can be implemented by a development team.
• Conduct gap analysis to identify areas where improvements can be made using AI products.
• Develop detailed functional and technical specifications for specific deliveries.
• Work closely with AI engineers and other technical teams to ensure seamless integration of AI solutions.
• Provide ongoing support and clarification to the development team.
• Ensure that developed solutions meet business needs via stakeholder engagement, UAT testing, and metric analysis.
• Monitor and analyse product performance, using data and feedback to drive continuous improvement.
• Create and maintain comprehensive documentation, including use cases, systems, and process flows.
• Create detailed user stories and acceptance criteria to guide the development team.
• Maintain the product backlog, ensuring it is well‑organised and prioritised.
• Participate in sprint planning and reviews to set goals and assess progress.
• Prioritise features, enhancements, and bug fixes based on business value, customer impact, and technical feasibility.
• Ensure compliance with data governance and security standards.

• Process Mapping and Analysis: Experience in creating AS-IS vs TO-BE process documentation and conducting fit gap analysis to identify improvement and automation opportunities.
• Operational Readiness: Experience writing runbooks, configuration guides, support FAQs, and knowledge base documentation to ensure smooth deployment and ongoing support.
• Data Management: Working knowledge of SQL for data queries and validation, plus experience with dashboarding tools (Power BI, Quick Sight, or similar) for creating business insights.
• Data Validation Techniques: Ability to ensure data quality and integrity throughout system implementations.
• Cloud Services: High‑level understanding of core services used in AI‑enabled applications, preferably in AWS.
• AI/ML Literacy: Understanding of AI/automation capabilities and limitations to assess feasibility and set realistic expectations for automation initiatives.
• Cloud Cost Awareness: Understanding of cloud operation costs including compute, storage, and data transfer costs, with ability to consider cost implications into solution design.
• Environment Management: Knowledge of environment strategies (development, staging, production) and associated deployment processes.
• Familiarity with Azure Dev Ops Backlog Management; knowledge of AWS is a plus.
• Familiarity with Back office process automation is a plus.
• Significant experience in business analysis, with a proven track record of delivering successful projects.
• Knowledge of business process modelling techniques, such as BPMN.
• Knowledge of project delivery methodologies and tools, including Agile, waterfall.
• Excellent organisational and time management skills with the ability to manage multiple projects simultaneously and work independently with minimal supervision.
• Experience with data mapping techniques.

Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognised organisations transform and thrive. We use cutting‑edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward‑thinking team that values creativity, growth and inclusion.

We're committed to your development and success, providing opportunities to learn, progress and shape better outcomes for customers and communities. If you're ready to make an impact and grow your career, Capita is the place for you.

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• A competitive basic salary
• 23 days'…