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Lead Service Designer – Digital Transformation Hybrid

Job in Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Pontoon
Full Time position
Listed on 2026-01-16
Job specializations:
  • IT/Tech
    Digital Media / Production
  • Creative Arts/Media
    Digital Media / Production
Job Description & How to Apply Below
Position: Lead Service Designer – Digital Transformation Hybrid)
A major financial services organization is seeking a Senior Service Designer to lead the creation of user-centered digital experiences. The candidate will work within agile teams, participate in workshops, and collaborate with diverse stakeholders. Responsibilities include mapping user journeys, leading design decisions, and mentoring others. This role is well-suited for a proactive professional passionate about enhancing design maturity in a transformative environment.

A competitive day rate and hybrid working model are offered.
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