Principal Consultant​/Transformation

This range is provided by Nile. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are seeking a Principal Consultant with significant Financial Services experience to lead the design and delivery of complex, technology- and AI-enabled client engagements focused on improving processes and customer experiences. This is not about incremental improvement or building faster horses – it's about helping clients engage with the art of the possible and guiding them through the policy, process, business, and technology changes needed to realise genuine commercial impact.

This is a senior, client-facing role suited to someone with 8+ years' experience in consulting or impact-led transformation, who is comfortable operating with senior stakeholders, shaping solutions, and taking accountability for both delivery and commercial outcomes.

The Principal Consultant will play a key role in bridging user and business needs with implementable technology capabilities (including data, automation, and AI), coordinating delivery across internal teams – including human-centred designers – and multiple external technology partners. The role combines advisory, delivery leadership, and commercial responsibility.

This role is based in our Edinburgh office, with an expectation of regular in-office presence to support collaboration with colleagues and clients.

• Build and maintain trusted relationships with senior client stakeholders (Director/VP/C-suite level)
• Act as primary point of contact for clients, owning day-to-day engagement management and senior-level escalations
• Lead workshops and stakeholder discussions to understand client challenges, strategic objectives, and regulatory constraints
• Help clients see beyond current-state limitations to engage with what's genuinely possible with available technology
• Provide clear, confident advice and challenge clients constructively to achieve better outcomes
• Lead the definition and design of the business target-state that reimagine how work gets done – not just optimise existing processes
• Help clients understand the art of the possible, translating existing and emerging technology capabilities into practicalashtra opportunities for their business
• Work closely with human-centred designers and client subject matter experts to fundamentally rethink customer and colleague experiences
• Navigate and shape end-to-end change across policy, process, organisation, and technology
• Build compelling business cases that articulate genuine commercial impact, including but not limited to efficiency savings
• Develop target operating models, roadmaps, and delivery plans that connect vision to value realisation

• Plan, manage, and overseeiko end-to-end delivery, ensuring scope, time, cost, quality, and risk objectives are met
• Coordinate and integrate the work of multiple technology vendors alongside internal design and delivery teams
• Guide clients through the interconnected policy yuq process, and technology changes required to realise benefits
• Take accountability for delivery outcomes across multiple work streams and delivery teams
• Establish and maintain effective delivery governance, reporting, and controls
• Proactively identify delivery risks and issues, driving mitigation and resolution
• Lead technology- and AI-enabled delivery teams, ensuring solutions are implemented responsibly and effectively whilst prioritising business outcomes.
• Take commercial accountability for client engagements, including budget ownership, forecasting, and margin management
• Develop and manage engagement financial plans, ensuring delivery remains within agreed commercial parameters
• Monitor financial performance throughout the engagement lifecycle and proactively manage risks to revenue, cost, or margin
• Work closely with finance and leadership teams to provide accurate financial reporting and forward-looking forecasts
• Manage contract scope, change control, and commercial discussions with clients and delivery partners
• Lead, mentor, and manage teams of consultants, including both permanent staff and contractors
• Set clear…