Application Support Engineer

About Aberdeen

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

• Interactive Investor (ii), the UK’s second largest direct‑to‑consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.
• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.
• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

We are seeking a proactive Application Support Engineer to join our Asset Management Technology team. This role is focused on supporting and enhancing our investment application systems which are critical components of our investment business, including real‑time trading and multi‑slot investment batch applications. Batch and application support operates across APAC, EMEA and AMRS. The role involves working with a range of technologies to a global delivery schedule, ensuring performance and availability of our applications and data flows.

Flexibility to work on‑call and a variety of shift patterns is essential.

• Provide time‑critical support and maintenance for multi‑slot batch and applications that serve our global Asset Management business, ensuring rapid resolution and minimal impact to services and data integrity.
• Perform application recovery, incident management and conduct root‑cause analysis, debugging failures and applying fixes across global time zones.
• Support scheduled release and deployment activities, including validation, rollback planning and post‑deployment monitoring.
• Evaluate infrastructure, system and third‑party changes to identify potential impact to supported application services.
• Collaborate with infrastructure specialists to implement fixes and enhancements and participate in scheduled Disaster Recovery proving events during maintenance windows.
• Work seamlessly with service partners to ensure robust service levels are maintained.
• Produce and maintain technical documentation to support our production services.
• Develop, test and maintain application code, contributing to sprint activities as part of our application lifecycle management.

• Experience of working in an application support and maintenance role.
• Strong proficiency in SQL for data querying, processing and performance tuning.
• Familiarity with Financial Services, preferably trading and the ability to ensure compliance throughout.
• Understanding of data warehousing, ELT/ETL processes, and data modelling.
• Experience using scheduling tools and in supporting applications running on Windows.
• A proactive mindset with a focus on service and customer impact.
• Performs consistently in time‑sensitive and complex scenarios.
• Strong analytical and problem‑solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and within cross‑functional teams using agile development.
• Flexible to work different shift patterns / be on an on‑call rota.

• Exposure to Dev Ops practices and tools (CI/CD, automation).
• Familiarity with Data/ETL tools such as Microsoft Azure and Microsoft Fabric.
• Knowledge of cloud‑native development:
  Azure, Snowflake, ADF (Azure Data Factory) and DBT (Data Build Tool) for modular SQL development.
• Autosys scheduling and Ab Initio for ETL and batch processing as…