Desktop Support Engineer

Job Description:

We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client.

The successful candidate should be technically competent, have good communication skills, be ready to learn, & thrive in a fast-paced regulated environment.

The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, & network hardware & server hardware in a Hands & Eyes manner.

• Working on behalf of DXC Technology.

• Providing a wide range of Deskside support to end users in office environments

• Work to resolve issues accurately and efficiently, within set targets and in a professional manner

• Maintain a dedicated commitment to service quality & customer experience

• Take ownership of tickets escalated from the service desk & other teams, handling them appropriately

• Work comfortably on your own, or part of a team, identifying and prioritising incidents, requests, & escalations accordingly

• Work well within the client environment

• Ensure that all activity is accurately documented and recorded in line with ITIL practises

• Contribute to the creation and up-keep of Knowledge Ba...