Support Engineer

At aberdeen our ambition is to be the UKs leading Wealth & Investments group.

Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industrys best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients customers colleagues shareholders and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to excellent client service supported by leading technology and talent.

Aberdeen comprises three businesses interactive investor (ii) Investments and Adviser each of which focuses on meeting and adapting to our clients evolving needs:

• interactive investor the UKs second largest direct-to-consumer investment platform enables individuals in the UK to plan save and invest in the way that works for them.

• Our Adviser business provides financial planning solutions and technology for UK financial advisers enabling them to create value for their customers.

• Our investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market through either public markets or alternative asset classes.

We are looking for a proactive curious and client focused Support Engineer to join our Client Technology team  client tribe technology are the shop window for our clients and strive to deliver exceptional client experience every day. Your work will help keep our digital estate fast secure and reliable.

This role is ideal for someone who enjoys solving problems supporting users and learning modern technologies in a handson environment. You will have the opportunity to rotate across squads learn our platforms (including Azure Snowflake Salesforce Sitecore) and build realworld skills that set you up for a future path in technology.

As a Support Engineer you will provide advanced 2nd line technical support across multiple squads ensuring timely resolution of incidents proactive assistance with BAU changes and contributing to continuous improvement initiatives. This role requires strong technical skills problem-solving ability and excellent communication skills.

Incident & Problem Management

• Take ownership of escalated incidents and recurring issues performing root cause analysis and implementing permanent fixes.
• Act as an escalation point for Career Level 1 engineers and mentor them on troubleshooting techniques.

BAU Change & Release Support

• Lead implementation of approved changes including configuration updates and minor enhancements.
• Perform functional and regression testing; contribute to test automation initiatives.

Dev Ops & CI/CD

• Maintain and optimise Azure Dev Ops pipelines; assist with scripting and automation for deployments.
• Support environment readiness and release governance.

Development & Automation

• Design and implement small-scale enhancements or scripts to improve operational efficiency.
• Contribute to internal tooling for monitoring reporting and process automation.
• Collaborate with engineers on minor feature development or bug fixes within supported applications.

Access & Security

• Manage complex access requests and ensure compliance with security standards.

Agile Delivery

• Actively participate in squad ceremonies (stand-ups sprint planning retrospectives) and contribute to delivery planning.

Documentation & Knowledge Sharing

• Own documentation updates in Service Now and SharePoint; publish knowledge articles.
• Maintain Tribe SharePoint and Viva Engage pages for stakeholder visibility.

• Solid experience in application support and troubleshooting across multiple platforms.
• Working knowledge of Azure SQL and scripting (Power Shell or similar).
• Familiarity with CI/CD pipelines and Dev Ops practices.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and stakeholder engagement skills.
• Exposure to testing frameworks and automation tools (desirable).
• IT certifications such…