HR Operations Coordinator; FTC​/Secondment

This is a fantastic opportunity to join our HR Operations team at a pivotal time of transformation. As we upgrade our HRIS and Payroll systems to drive efficiency and deliver more employee-centric services, the HR Operations Co-ordinator will provide Tier 2 support across the employee lifecycle. This role focuses on resolving more complex queries and ensuring the smooth delivery of core HR services, contributing to a high-performing and future-ready HR function.

• Manage and process contractual changes across the employee lifecycle, including amendments, variations, and complex employment arrangements, ensuring accuracy and compliance with policy and legislation
• Coordinate onboarding processes, including issuing contracts, conducting right to work checks, and preparing documentation to ensure a smooth and compliant start for new hires
• Assist with the administration of Skilled Worker visa processes, including maintaining accurate records, updating the Sponsorship Management System (SMS), and supporting right-to-work checks. Ensure ongoing compliance by monitoring visa expiry dates and maintaining documentation for all employees with visa or other work restrictions.
• Deliver new hire inductions and support a positive onboarding experience.
• Manage offboarding and exit processes, ensuring all documentation, systems, payroll, and communications are completed accurately and on time
• Provide accurate and timely input to support monthly payroll processes, including changes to pay, allowances, and deductions.
• Support the Payroll and Benefits Lead with the administration of flexible benefits and annual enrolment activities.
• Responding to Tier 2 HR enquiries relating to policy, process, benefits, and administration. Providing tailored guidance, identifying appropriate solutions, and ensuring resolution through collaboration or escalation.
• Maintain and update employee records in the HRIS, ensuring data accuracy, integrity, and compliance with data protection requirements.
• Facilitate purchase orders and invoice processing for the HR Operations function, liaising with Finance to ensure timely and accurate transactions. Maintain tracking systems to support budget monitoring and financial reporting.
• Contribute to the continuous improvement of HR processes, documentation, and service delivery standards.
• Support the implementation and embedding of new HR systems and tools, including testing, training, and user support.
• Provide support to HR Operations Administrators during periods of high volume or absence, ensuring continuity in service delivery and timely completion of employee lifecycle activities.
• Collaborate with other HR teams (e.g., Talent, Business Partners, People Experience) to ensure seamless and joined-up service delivery across the employee lifecycle

You are an experienced and solutions-focused HR colleague with a strong foundation in operational HR and a passion for continuous improvement. You’re confident navigating the complexities of HR life cycle activity, from onboarding and contractual changes to more nuanced casework.

You hold, or are working towards, a CIPD Level 3 qualification, or have gained equivalent experience through hands-on involvement in HR operations. You’re known for your analytical thinking, attention to detail, and ability to manage competing priorities in a dynamic environment.

You thrive on collaboration and take pride in delivering high-quality service that enhances the employee experience. Comfortable working with digital systems and data, you ensure accuracy and consistency across HR processes.

• Background in HR operations, shared services, or administrative HR roles
• Experience managing HR life cycle activities including onboarding, contractual changes, and offboarding, from simple to complex cases
• Familiarity with HRIS systems and data management practices.
• Strong administrative and organisational skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to handle confidential information with discretion.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
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