Guest Experience Manager

Be Part of the Opening Team at Point A Edinburgh St Andrew’s Square!

Opening June 2026

We’re excited to announce the upcoming opening of Point A St Andrew’s Square, Edinburgh, the newest addition to our hotel’s estate, in the heart of one of the UK's most iconic cities.

This is a fantastic opportunity to join a brand-new team from the very beginning. We’re looking for enthusiastic, guest-obsessed individuals who are passionate about heartfelt hospitality.

Queensway Group is a family‑owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property and a members club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe and East Africa.

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products and service.

In everything we do, we are thoughtful, humble, honest and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.

Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

We are currently looking for a Guest Experience Manager to join our fun and dynamic team. Based at our brand new property opening June ‘26, Point A Hotel Edinburgh - St Andrew Square, which has 206 rooms.

The role’s primary focus is to ensure consistency in delivering outstanding boutique service experience to all our guests.

We are a kind & caring team and so you will be an important part of our family and a vital part of what we do.

You will need to take accountability for guest satisfaction and mystery guest scores and reaching key performance targets, ensure property brand standard communications are correct and on brand including collateral, emails & written comms, support the operations team with local partnerships for your location including, feedback guest requests, and ensuring they are right for our guest profile. You will also deputise in the absence of the manager, lead all guest experience initiatives and trainings within your property and support your cluster as needed.

• Competitive Salary, 40 hour a week contract
• Queensway Reward & Recognition Scheme
• Access to Wagestream, for flexible pay
• Access to Each Person, a high street discount platform
• Annual Awards Ceremony in London
• Fun, friendly and supportive work environment
• Professional development and career progression
• Career opportunities across the group including coffee houses and support office
• Great team building initiatives and social events
• Friends and Family Rates at all our properties
• 33 days of annual leave including bank holidays.