Casual Reservations Agent

Job : AM15166 Branch: The Caledonian Edinburgh Location: The Caledonian, Edinburgh Salary/Benefits: £12.36 Per Hour + Exclusive Benefits!
Contract type: Casual Hours: Part Time Posted date: 17/02/2026 Closing date: 17/03/2026

At The Caledonian Edinburgh, the guest journey begins long before arrival. We are seeking a Casual Reservations Agent to create exceptional first impressions, offering personalised guidance and luxury-standard service that reflects the heritage and elegance of the “Caley.”

• Warm, engaging and passionate about delivering exceptional guest service
• A strong communicator with excellent written and verbal skills
• Positive, friendly and caring, with a natural desire to make guests smile
• Ambitious, hardworking and confident working as part of a supportive team
• Eager to learn - previous OnQ PM experience is advantageous but not essential

• Serve as the first point of contact for many of our guests, offering expert and personalised reservation support
• Provide accurate information, capture guest details and ensure all bookings reflect guest needs
• Maximise revenue through upselling and department incentives
• Handle guest feedback with professionalism and true luxury service
• Work 5 days per week, including a rotation of weekends and bank holidays

• Deliver exceptional guest service through confident communication and tailored support
• Maintain accurate reservation data and up-to-date guest information
• Respond promptly and professionally to enquiries, requests and feedback
• Demonstrate excellent product knowledge and an understanding of hotel offerings
• Contribute to a seamless guest journey from enquiry to arrival

• Hourly Rate of £12.36
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

At The Caledonian Edinburgh, you’ll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long-term growth.

Begin your journey with one of Edinburgh’s most iconic hotels.

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