Assistant Front Of House Manager

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

As the Assistant Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You’ll deputise leading the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.

Lead and support the Front of House team (Concierge & Reception) to ensure smooth operations and exceptional guest experiences. Maintain the highest standards of service and presentation. Demonstrate leadership by motivating and developing the team to deliver outstanding guest satisfaction.

• A great "can do" approach to customer service
• Friendly, approachable manner with guests and colleagues
• Comfortable motivating and leading a team
• Ability to work independently with strong problem solving skills
• Currently employed in a luxury hotel Front of House position
• Excellent presentation and professional approach
• Strong leadership skills with the ability to inspire and develop your team
• Outstanding customer service skills and a passion for guest satisfaction
• Opera Cloud knowledge is an advantage
• Experience in a similar role
• Great leadership skills and enjoy working as part of a team in a social environment
• Availability to work shifts, including evenings and weekends

• TRONC electronic tips – Our staff keep 100% of tips earned in venues
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 30% off of food and cinema tickets in all of our venues across Scotland
• Hotel and Apartment discounts
• Access to Scotsman Perks Benefits Portal
• Staff meals on duty
• Flexible working opportunities
• Career development through our Scotsman Steps training programme
• Head Office Development Days
• Refer a Friend Scheme

If you think this is the role for you then apply now and one of our friendly team will be in touch.