Receptionist, Hospitality ​/ Hotel ​/ Catering

Overview

Receptionist £12.50 per hour / 24 hrs weekly. Permanent contract.

Location:

Edinburgh. Reception monthly monetary incentive scheme in place, with uncapped opportunity to earn on top of hourly rate.

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin. You will be the face of our hotel, get paid for doing what you love, enjoy perks and benefits, learn something new and build a career with Hotel Du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests’ experience with Hotel du Vin the best it can be whilst managing queries of all shapes and sizes. As a Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

There is a strong culture of development and progression, with encouragement for internal advancement. We actively encourage internal development and progression and Malmaison is targeting 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed probation.

• Be the face of the hotel and greet guests with a warm, welcoming demeanor.
• Answer queries and manage guest needs across a range of situations to exceed expectations.
• Set a positive tone for each guest visit and ensure high standards are maintained throughout the stay.
• Support smooth front-of-house operations and contribute to a memorable guest experience.

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support career development.
• High Street Discounts on a range of shops, experiences, holidays and more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans including dental, optical and medical cover from £5 per month.
• Referral schemes up to £1500 for successful referrals.
• Uniform provided that is practical and comfortable.
• Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, National Popcorn Day, Mental Health Awareness Week and more.
• Wagestream for instant access to pay as earned (track wages in real time, access up to 50% of earned money).
• Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
• Employee support through an Employee Assistance Programme – free, confidential advice 24/7 for you and your family.

• 100% of electricity generated from renewable energy, with most from UK wind farms.
• Recycling target to recycle a minimum of 70% of hotel waste.
• Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly system in kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay.

Interested? Click Apply Now.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.