Front Office Porter

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

The Edinburgh Grand, part of Marriott’s prestigious Luxury Collection, is located in the heart of Edinburgh’s New Town. Housed in a beautifully restored former Royal Bank of Scotland, it offers elegant apartments and suites, combining historic architecture with modern luxury. Guests enjoy exceptional dining, stylish social spaces, and world-class service. As Scotland’s first Luxury Collection hotel, we’re proud to deliver an unforgettable guest experience with a strong sense of place and heritage.

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

• Be the welcoming presence that greets guests at the door, offering a helping hand and a warm smile that sets the tone for their stay.
• Assist with luggage, guiding guests smoothly from arrival to their rooms, ensuring they feel cared for from the very first moment.
• Become the go-to guide for directions within the hotel and beyond, helping guests navigate facilities and sharing insider tips on local attractions.
• Master the art of multitasking: from delivering messages and handling guest requests to supporting the front desk team—all with efficiency and positivity.
• Keep the lobby and entrance looking polished and inviting, creating a space that reflects the hotel’s high standards.
• Coordinate seamlessly with reception, housekeeping, and concierge, ensuring guest needs are met quickly and without fuss.
• Surprise and delight guests with thoughtful gestures—whether it’s remembering their names, offering assistance before they ask, or adding those small touches that make a big difference.

• A people person with a natural ability to connect, making guests feel welcome and valued.
• Strong communication skills, confidently assisting guests, coordinating with colleagues, and sharing local knowledge.
• Organised and attentive, ensuring luggage, requests, and guest movements are handled smoothly and professionally.
• A problem-solver who stays calm under pressure, keeping everything running seamlessly even during busy times.
• A team player with a flexible, can-do attitude, supporting the front office and other departments whenever needed.
• Energetic and adaptable, thriving in a dynamic environment where every day brings something new.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.