Hospitality Supervisor

Hospitality Supervisor - Monday - Friday

• Full-time
• Employment Type:
  
  Permanent
• Salary:
  Up to £29,000

Hospitality Supervisor

Full Time

Edinburgh

Monday - Friday, closed Christmas and bank holidays. Great public transport links and onsite parking. Experience preferred but not essential. Flexible shift pattern offered.

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? This role is for you. At Baxter Storey, we believe that every interaction is an opportunity to create a lasting impression, and we’re looking for someone who strives to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that our people set us apart. As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training to ensure you have the skills and knowledge to thrive in your role, and we guarantee a good work–life balance because people excel when they have space to take care of themselves.

If you are a person who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

As a Hospitality Supervisor you would work closely with your Manager on site in one of our iconic venues, supporting the operations team, talented chefs and target-driven sales people to deliver flawless service and exceptional food and drinks.

The Catering team will build strong relationships with their clients, understand briefs, and execute every detail with continuous quality and a human touch.

Key Responsibilities:

• Team Leadership:
  Provide leadership and guidance to catering staff, including scheduling, training, and performance management.
• Event Coordination:
  Support coordinated aspects of catering events, including setup, execution, and breakdown, ensuring adherence to client specifications and company standards.
• Customer Service:
  Maintain a high level of customer satisfaction by addressing inquiries, resolving issues promptly, and supporting catering orders.
• Sales:
  Use initiative to maximise sales, and provide customers with appropriate knowledge of food items sold.
• Quality Control:
  Oversee food presentation, ensure quality and consistency, adhere to food safety and sanitation guidelines, keep catering areas and service counters clean and stocked, and monitor stock across ambient, chilled and hot service points to align with Baxter Storey health & safety guidelines.
• Cost Management:
  Monitor catering expenses, including labor, supplies, and equipment, and implement cost-saving measures where applicable.
• Compliance:
  Ensure compliance with health and safety regulations, company policies, and local ordinances at all catering locations.
• Continuous Improvement:
  Identify opportunities for process improvement and implement best practices to enhance efficiency and service quality.
• Other Duties:
  Assist in stocktaking as required and communicate with the service management team to ensure replenishment orders are placed in a timely and efficient manner.

• Excellent communication skills, internally and externally.
• Supportive team player.
• Ability to work under pressure.
• Takes the initiative.
• Ability to work autonomously or as part of a team.
• Adaptability to different working conditions.
• Positive attitude.
• Ability to solve customer service-related problems.

• Monday to Friday
• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 weeks enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts from Perkbox app (high street shops, holidays, cinema)
• Access to employee assistance programme
• Cycle to work scheme

Here at Baxter Storey we have an exciting opportunity for experienced and highly motivated Event & for our highly prestigious client in the…