Night Reception Supervisor

Overview

Night Reception Supervisor - Four Points by Sheraton, Edinburgh Haymarket.

At Cycas Hospitality, we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile and training and developing talent to create genuine and caring teams who come to work to have fun.

Four Points by Sheraton is a multinational hotel brand, operated by Marriott International, that targets business travellers and small conventions. Our goal is to deliver a great hospitality experience worth coming back for repeatedly by providing the comfort and quality that travellers expect from us while going that extra mile to make the guest experience memorable and meaningful.

If you have an inner drive to love what you do – and do it well - and you strive to provide the best hotel experience so your guests can pursue their personal & professional passion, then please read on as you’re somebody we want within our team.

• 40 hours/week
• EXCELLENT COMPANY BENEFITS:
  • Competitive salary and package
  • Exclusive employee discounted rates at both Marriott and Cycas hotels
  • Continuous paid training and a range of opportunities for development
  • Free healthcare plan, paid for by Cycas (with options to upgrade)
  • Wholesale price discounts on jewellery from Macintyres Edinburgh

• Ensure the smooth and efficient running of the hotel throughout the night, meeting all guest needs and providing excellent service.
• Complete the full night audit accurately, including all required financial and statistical reports.
• Maintain guest and hotel security by carrying out a minimum of two safety and fire checks each night.
• Support all Front Office operations—including check-in/out, reservations, porter/concierge tasks, and telephone services—to deliver a memorable guest experience.
• Provide coaching and feedback to team members, ensuring they are well trained and equipped to perform their duties to brand standards.
• Build positive guest relations, anticipate needs, and communicate important feedback to the Front Office Manager.
• Proactively assist other departments when required, ensuring smooth overall hotel operations, especially in reception, guest services, and breakfast areas.
• Maintain strong knowledge of all key systems (e.g., Opera, MARSHA, Marriott Bonvoy).
• Ensure all revenue is accurately charged and all required reports are completed.
• Perform light cleaning duties when required, including removing trays from corridors and public areas.
• Adhere to all company policies and legal requirements.
• Carry out any additional or occasional duties within the scope of the role.

• Available to work between the hours of 11pm and 7am (approx.)
• Desire and ability to learn
• Strong communication skills
• Ability to work alone for periods of time during the night shift due to size of building
• Ability to organise self and multi-task
• Flexible and adaptable
• Attention to detail
• Customer focused
• Understand the Hotel / Company standards, products and services

Cycas Hospitality is a gift for any hospitality professional. Over the past 14 years we’ve created an innovative hotel management company. We have been amongst Caterer's Top 30 Best Places to Work in Hospitality in the last consecutive 4 years.

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period.

All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.

*** All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***