Night Guest Service Assistant

When guests enter one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

As a Night Guest Service Assistant, you are responsible for providing exceptional service to guests. Cleaning public areas/meeting rooms, cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Night Guest Service Assistant will also be required to manage guest requests; specifically, you will be responsible for performing the following tasks to the highest standards:

• Create an atmosphere where the guests feel welcome
• To check in guests smoothly taking their IDs and handing out room keys
• To stay one step ahead of guests’ needs and ensure these are met
• Vacuum rooms and corridors and undertake regular deep cleaning tasks
• Deliver items to the rooms
• Report any missing or damaged items to the reception team and own the responsibility to ensure that the items are replaced or repaired to create an uninterrupted stay for the Guest
• Be environmentally aware
• Dispose of waste accordingly
• Clean public areas, meeting rooms/suites and bathroom
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Handle complaints and special requests to achieve complete guest satisfaction
• Assist other departments wherever necessary and maintain good working relationships

A Night Guest Service Assistant always works on behalf of our Guests and other Team Members; to successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable

• Exclusive access to the employee recognition & reward scheme - Heeton Rewards
• Service‑based annual leave (increasing up to a maximum of 5 extra days)
• Employee & Friends/Family discounted rates at Heeton‑operated hotels
• Referral scheme
• Life Assurance, Income Protection and Employee Assistance schemes
• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more
• Heeton is an expanding company which offers excellent career, training and development opportunities
• Fantastic career potential with one of the UK's fast‑growing hotel operators
• Retention bonus on completion of 3 and 6‑month service

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates for the recruitment process.