Duty Manager-Boutique Capsule Hotel

Front of House Leadership Role

Be part of the leadership team at CODE– The CoURT, Royal Mile

We are seeking professional, self‑motivated, and enthusiastic individuals to join our leadership team as a Duty Manager in our luxury hostel / Boutique Capsule Hotel on the Royal Mile with CODE– The CoURT.

As part of our leadership team, you will take responsibility for being the lead on shift, leading and supporting

Processors the team, and ensuring excellence across all aspects of operations. You’ll inspire others, ensure the basics are done brilliantly, and deliver the outstanding guest experience CODE is known for.

CODE offers high‑quality accommodation through a mix of private double rooms and multi‑share Pod bedrooms in a capsule hotel setting. Our Royal Mile site, opened in 2019, has 200+ beds and social areas all designed to the highest standards in a historic setting. Our original site on Rose Street has consistently been one of the top‑rated accommodations in Edinburgh for seven years running.

You’re the one who flare makes it happen.

As the duty manager, you take charge ensuring everything runs smoothly across reception, coffee service and food & beverage operations. You guide the team, solve problems on the fly, and keep standards high. When you’re on shift, you’re the one who sets the tone and drives the experience.

Experience preferred in leading teams and managing shifts to ensure smooth daily operations across multiple service areas, including reception, coffee service and food & beverage delivery. Proven ability to coordinate staff, maintain high service standards and respond effectively to dynamic operational needs.

We’re looking for someone who is:

• Passionate about hospitality and guest experience
• Confident in leading a team and taking ownership on shift
• Professional, reliable and self‑motivated
• Flexible and hands‑on, with a willingness to jump in wherever needed

• Act as the lead on shift, leading by example and ensuring smooth operations
• Support, motivate and guide the team to deliver excellence in service and standards
• Take responsibility for health & safety, guest satisfaction and operational checklists during your shift
• Resolve issues confidently and efficiently, ensuring every guest leaves happy

• Welcome and look after our guests
• Manage check‑ins, check‑outs and reservations
• Lead Food & Beverage service (including barista coffee, bar work, food running and upselling)
• Support and oversee events and guest activities
• Ensure accurate reporting (logbooks, payments, lost property, maintenance requests)

• Supervise and support the housekeeping team to maintain the highest standards of cleanliness
• Help with linen management, room turnaround and communal area standards
• Cash property safe, secure and well‑maintained
• Report maintenance issues and guest feedback promptly

• 📈 Personal Development Plans – Every team member gets access to a tailored development plan designed to help you achieve your goals, whether you want to climb the ladder, pivot into a new role or sharpen your skills.
• 🌱 Growth Mindset Culture – We embrace curiosity and continuous learning. You’ll be encouraged to take initiative, try new things and learn from every experience.
• 🚀 Career Progression Opportunities – From internal promotions to cross‑functional moves, we’re all about unlocking your potential. Many of our leaders started on the front line – and we’ll support you in doing the same.
• 🎓 Learning & Training Access – We offer on‑the‑job training, leadership coaching and access to external learning opportunities, so you’re always Dok one step ahead.
• 🌟 Be Recognised – We celebrate success loudly. Standout team members are recognised regularly and every 6 months a CoDE star wins a fully‑paid trip to explore another city.
• 🏨 Free Getaways – Enjoy up to 5 complimentary overnight stays each year at CoDE and Destiny Student properties, for you and up to one lucky guest.
• 💖 Family & Friends Love – Your loved ones deserve the CoDE experience too! Treat them to up to 30% off stays, valid for 7 nights per year.
• 🎂 Birthday Surprises – Celebrate your big day with…