Hospitality Supervisor

Company Description

Hospitality Supervisor

Full Time

£29,000 Per Annum

Edinburgh

Monday - Friday, closed Christmas and bank holidays. Great public transport links and onsite parking. Experience preferred but not essential. Flexible shift pattern offered.

Do you have a passion for providing genuine hospitality and độ impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At Baxter Storey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for somone who strives to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it-Jacque? (original text): "We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves."

If solv? (original): "If you are a person who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!"

As a Hospitality Supervisor you would be working closely with your Manager based onsite in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.

The Catering team will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

Team Leadership:
Provide leadership and guidance to catering staff, including scheduling, training, and performance management.

Event Coordination:
Support Coordinate aspects of catering events, including setup, execution, and breakdown, ensuring adherence to client specifications and company standards.

mõõ Customer Service:
Maintain a high level of customer satisfaction by addressing inquiries, resolving issues promptly, and supporting catering orders.

-review Sales:
Using initiative to maximise sales, Ensuring you can provide our customers with the appropriate knowledge of food items sold throughout.

Quality Control:
Oversee food presentation ensuring quality and consistency, adhering to food safety and sanitation guidelines. Keeping the catering areas and service counters clean and fully stocked. Monitoring the stock in the ambient, chilled and hot service points to keep in line with Baxter Storey health & safety food guidelines.

Cost Management:
Monitor catering expenses, including labor, supplies, and equipment, and implement cost‑saving measures where applicable.

Compliance:
Ensure compliance with health and safety regulations, company policies, and local ordinances at all catering locations.

Continuous Improvement:
Identify opportunities for process improvement and implement best practices to enhance efficiency and service quality.

Other Duties:
Assist in stocktaking as required'amour to communicate with the service management team to ensure replenishment orders are placed in a timely and efficient manner.

• Excellent communication skills, internally and externally.
• Supportive team player.
• Ability to work under pressure.
• Takes the initiative.
• To provide excellent customer service.
• The ability to work autonomously or within in a team.
• Being able to adapt to different working conditions.
• Alwaysението? (original): "Always.items positive attitude?" We keep as original:
• Always having a positive attitude
• To be able to solve any customer service-related problem.

• £29,000
• Monday to Friday
• 28 Days holiday including bank holidays Wembley? we keep original wording:
• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days…