Front Office Shift Leader

Front Office Shift Leader

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced maternity, adoption & shared parental leave
• Course sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life insurance
• Employee assistance programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

• Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service
• Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed
• Assist with reservations, back‑office tasks, and guest inquiries
• Handle guest requests and issues professionally, ensuring satisfaction at every step
• Motivate and support your team, helping new team members settle in and thrive
• Ensure compliance with health, safety, and hygiene standards

• A people‑person with front desk or guest services experience, and ideally some leadership skills under their belt.
• Exceptional communication skills and a natural problem‑solver, ready to step in when things get busy.
• Organised and detail‑oriented, especially when handling guest reservations and billing accuracy.
• Team‑focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
• Ready to make quick, confident decisions that keep things running smoothly.
• High energy and adaptable, thriving in a fast‑paced, guest‑facing role where every day brings something new.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.

Mid‑Senior level

Part‑time

Other

Hospitality

Edinburgh, Scotland, United Kingdom