Sales Manager

Director of Human Resources & Development at The Balmoral Hotel, Edinburgh

Our Hotel

The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train.

Your key responsibilities

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

This role has a specific focus on selling meeting and event spaces for social events to the local market.

As a valued part of the Forte family, you will:

• Manage and develop relationships with key contacts int he city across a wide sector of companies, agencies and charities.
• Collaborate with sales management team to plan and generate a seasonal calendar of revenue generating events.
• Attend networking opportunities across the city
• Cooperate well with colleagues in own team and across departments
• Tailor your approach and anticipate needs so that high quality results are achieved
• Deliver discreet, understated and timely service, going that extra mile
• Consistently match and surpass guest expectations to ensure guest loyalty
• Be knowledgeable of the hotel and our products, and actively seek opportunities to promote them
• Take ownership of own tasks and responsibilities in line with the departmental standards

Who we are looking for

We are seeking enthusiastic and dedicated individuals who are passionate about celebrating the individuality of our hotels and guests. We are looking for team members who bring:

• High personal and professional standards
• Good instincts for understanding and fulfilling the needs of guests
• Good communication skills with colleagues and guests
• Practical knowledge and experience in customer service
• Confidence and pride to resolve guest and workplace issues
• Enthusiasm for learning and personal growth

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Discounted food & beverage experiences
• Discounted spa treatment and products
• Extensive learning and development opportunities
• on duty, laundry of uniforms
• Social activities and events
• Recognition &" reward programs
• Annual awards
• Employee Assistance Programme
• Cycle to Work

Ready to take your next step in your career?

Apply now to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.

Entry level

Full-time

Hospitality