Counselling Manager

At Cross Reach, our counselling services provide safe, compassionate and professional support to people navigating emotional and psychological challenges. We are committed to delivering ethical, inclusive and high-quality therapeutic services that genuinely improve lives. As Counselling Manager, you will play a key leadership role, supporting both people and practice to thrive while ensuring services remain responsive, sustainable and values led. We would welcome applications from candidates seeking a permanent position, as well as those interested in a fixed-term or secondment opportunity.

What your role will involve

• Leading and supporting counsellors, senior counsellors, volunteers and children's workers to deliver a high-quality, non-stigmatising counselling service
• Creating a safe, inclusive and reflective team culture where openness, trust and shared values are central
• Providing regular supervision, coaching and performance support to encourage professional growth and wellbeing
• Supporting service development and continuous improvement, involving your team in shaping how services evolve
• Ensuring professional, ethical and legislative standards are met at all times, including safeguarding and data protection
• Using management information and KPIs to support effective decision making and service planning
• Working collaboratively with internal teams and external partners to strengthen service delivery and outcomes
• Deputising for the Managing Coordinator when required to ensure continuity of leadership

About you

You will have experience leading and developing teams within a counselling or therapeutic environment, with a strong understanding of the professional standards that underpin safe, ethical and effective counselling services. You will be confident managing service development, quality improvement and performance, able to balance compassion with accountability. You will be comfortable using IT systems, including Microsoft 365, and be a member of the PVG Scheme or willing to undertake the necessary checks.

Desirable

• A recognised counselling or therapeutic qualification
• Experience providing clinical supervision or supporting reflective practice
• Registration with a relevant professional body
• Experience working within a counselling agency, health, education or voluntary sector setting
• Additional specialist, supervisory or management training

If you are looking for a leadership role where you can make a meaningful impact, support a skilled therapeutic team and help shape the future of counselling services, we would welcome your application.

We also offer you a range of benefits that you would expect from an organisation that support others.

Firstly, there is access to a wide range of exclusive retail and leisure discounts through our rewards scheme and the Blue Light Discount card. We also ensure that your future and that of your loved ones is secured with a generous contributory pension plan and death in service benefit. Balancing work and family are made easier with our suite of enhanced family friendly policies and your health and wellness are prioritised with access to our health cash plan, giving you cash back for a wide range of health treatments.

We even have access to a care concierge service to assist you with life's challenges, providing invaluable support when you need it most.

But we also know that your training and development is important to you, and as well as a contribution to your professional membership fees, we are keen to support you in making the right steps to learn, grow and develop in ways that are right for you.

Cross Reach has been at the forefront of high quality social care for over 150 years, providing loving care to people of all ages and supporting them to live life to the full whatever their circumstances. During that time, we have worked hard to understand the needs of the people who turn to us for help and with them have been at the forefront of pioneering services which have literally changed thousands of lives for the better.

Today we are one of the largest social care providers in Scotland, with experience across a broad range of services. We are still growing, learning, and…