Transfer Agency Services, Associate

Overview

About this role

Want to use your unique background to make an impact on the clients we service in a culture that thrives on quality, innovation, collaboration and accountability? Look no further! At Black Rock, we are seeking a Transfer Agency Services Associate who is curious, collaborative, analytical, and passionate to become part of our team! We recognize that strength comes from diversity, and will value your rare skills, inquisitiveness, and passion while giving you the opportunity to grow professionally and as an individual.

Transfer Agency Services (TAS) is a global team and is part of Global Accounting and Product Services (GAAPS) within Business Operations and Technology. This group is responsible for Institutional and Commingled fund accounting, Fund Board management, Portfolio & Regulatory Compliance, Transfer Agent and operational infrastructure oversight for Black Rock s commingled funds (registered and unregistered). In addition, the teams also support Latin America Business Operations, strategic fund conversions, vendor oversight and product lifecycle events.

We are responsible for the management and oversight of outsourced operations carried out by the appointed Transfer Agencies for Black Rock fund ranges domiciled in EMEA including Mutual Funds and Exchange Traded Products (ETFs).

We require this role to cover other responsibilities within Transfer Agency Oversight as directed from time to time.

• Responsible for daily relationship with Black Rock’s Third Party Transfer Agents (TA).

• Investigate and resolve day to day operational queries, issues and incidents across the entire range of services provided by the TAs.

• Responsible for Cashflow Dashboard monitoring for pooled funds, and ensuring Portfolio Managers receive timely and accurate cash flow information

• Conduct root cause analysis for operational problem and ensuring appropriate remedial steps are clearly defined and assigned to mitigate risks.

• Proactively analyse trends in errors and issues to find opportunities for process improvement at either the Provider or Black Rock.

• Prepare and maintain procedures, processes and controls between Black Rock and its administrators.

• Along with the TA, co-ordinate the planning for KYC refresh exercises, ensuring plans are clear

• Support regular KYC refresh exercises by overseeing TA activity, liaising as appropriate, with internal BLK client teams

• Provide regular status reports for BLK stakeholders on KYC refresh progress, proactively highlighting areas of challenge

• Participate in periodic reviews and updates to the operating model/service level documentation.

• Responsibility for monitoring the performance of the service provider

• Completion of oversight checks on specific activities at the TA to ensure compliance with agreed service levels.

• Monitoring of ongoing performance levels and validation against agreed key performance indicators to ensure service standards are maintained and improved.

• Conduct annual due diligence visits on providers issuing formal findings documents as appropriate.

• Active participation in business and regulatory-driven projects as an SME representing TA Services.

• Provide constructive input to ongoing due diligence of the Transfer Agents.

• Assisting management and senior leaders with any ad hoc / project work

• An innovator who actively seeks to generate ideas that deliver scale, commercial benefits, client service, or control improvements.

• Excellent communicator with strong influencing skills together with an ability to build and maintain relationships both internally and externally.

• Experience of working in a team environment and build positive relationships with colleagues and both internal and external contacts

• Analytical thinker with a proactive approach to resolving issues – identify what needs to be done, take action and see through to resolution

• Strong attention to detail and ability to work within tight deadlines

• 3+ years Transfer Agency or TA Oversight experience

• Experience or knowledge of non-UK funds and Exchange Traded Fund (ETF) products would be an advantage

• Operational knowledge of the AML/KYC processes and the applicability to…