Senior Manager – CiFD Compliance

End Date Thursday 26 March 2026

Salary Range £0 - £0

We support flexible working –  for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

JOB TITLE: Senior Manager – CiFD Compliance

SALARY: £85,493 - £100,580

LOCATION(S): Leeds, Bristol, Birmingham, Edinburgh, Halifax, Newport

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Over the past 18 months we’ve made significant progress embedding our enhanced operating model for Non-Financial risk management across the Group. As we continue to strengthen risk maturity and deepen accountability across our businesses, the role of specialist second‑line expertise has never been more important.

We’re now expanding the capability within our Customer & Product risk area and are looking for a Senior Manager, Vulnerability & Customers in Financial Difficulty (CiFD), to help shape and drive the next phase of our journey. You’ll play a critical role in ensuring the Group continues to meet core regulatory expectations and delivers consistently fair outcomes for customers experiencing vulnerability or financial difficulty.

Working within the Conduct, Compliance & Operational Risk (CCOR) division, you’ll provide insightful oversight, challenge and subject‑matter expertise across key moments of truth in the customer lifecycle. You’ll work closely with senior business leaders, influencing decision‑making and supporting the design of controls that reflect Consumer Duty standards and wider regulatory requirements.

We’re looking for someone with deep regulatory knowledge, strong judgement and an ability to translate complex requirements into practical guidance. Just as importantly, you’ll bring curiosity, collaboration and a proactive mindset — helping the Group continue to evolve and innovate in how we identify, manage and mitigate risk for some of our most vulnerable customers.

• Being a strong technical expert in relation to Vulnerability, Customers in Financial Difficulty, and empathy in communications.
• Keep up-to-date with industry, consumer and market developments, and convert this knowledge into ideas and activities that support the development, ongoing maintenance and embedding of the vulnerability and CIFID policies and risk appetite.
• Act as one of the Group’s specialist Conduct & Compliance Risk leads and represent the organisation, building strong relationships with external partners, in particular regulators and other governing bodies.
• Ensure risks are measured, monitored, controlled, and reported on a timely basis and consistently across the Group, and provide independent challenge to risk decisions, as they relate to your specialism.
• Interpret new and existing regulations accurately and adeptly, highlighting the direction of travel and anticipating the impact of the proposed changes across the whole Group.
• Responsible for maintaining the balance between risk-taking and risk mitigation, defining and developing a clear and comprehensive risk appetite that outlines risk tolerances and risk limits.
• Lead the definition and development of appropriate control objectives for Conduct & Compliance Risks. Ensure that the Group’s business processes, systems and activities are conducted in a controlled and compliant manner.
• Establish Key Risk Indicators and Key Control Indicators to track progress and measure the performance of controls, providing appropriate reporting and escalation to senior management and the Board.
• Provide support to risk and control owners to report incidents, exceptions, or non-compliance with control objectives. Take corrective action and implement changes when control objectives are not being met or when existing risks change and/or new risks emerge.
• Continuously monitor the risk landscape for changes to existing risks and identification of new, emerging risks.

• Strong regulatory and conduct‑risk expertise within UK financial services, with the ability to interpret and apply rules and guidance relating to Vulnerability, Consumer…