Credit Controller

Join to apply for the Credit Controller role at Heriot-Watt University

Grade and Salary: £26,338 - £30,805 per annum

FTE and working pattern: 1

FTE, 35hrs per week, Monday - Friday. Hybrid working, 3 days in office weekly

Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)

We are looking for a Credit Controller with B2B credit collection experience to join our Accounts Receivable Team. Proficiency in financial systems and Excel (V-Lookup, Pivot tables) is essential.

• Responsibilities:
  Manage HW ledgers, contact customers with overdue debts, liaise with stakeholders, dispatch reminders, handle correspondence, record actions, and ensure timely revenue collection. Contact students with outstanding debts, discuss disputed invoices, participate in process improvements, and handle administrative tasks. Additional tasks include raising invoice requests, cash receipts matching, and creating new customer accounts. The post holder will occasionally undertake other duties as required by the line manager.
• Liaising and Networking: Liaise with university departments (finance, student services, academic) and external entities (auditors, agencies) for billing accuracy and compliance. Participate in finance committees, working groups, and external forums. Occasionally lead small project teams.
• Service Delivery: Generate invoices, oversee accounts, ensure timely payments, collaborate with departments to resolve billing issues, engage in cash collection, negotiate payment terms, and implement debt reduction strategies. Ensure customer-focused services.
• Standards and Decision Making: AR Manager sets overall standards. Role-holder plans and organizes workload, prioritizes tasks, and adapts to urgent issues to meet goals.

• Experience in credit control/cash collection
• Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and often time pressured environment
• Demonstrable understanding and experience of relevant health and safety protocols/requirements and of ensuring compliance.
• Experience with large scale commercial clients.
• Good IT Skills including all Microsoft Packages including the use of Excel.
• Previous experience of Oracle Fusion
• Experience and ability to investigate customer’s queries and to follow up internally and externally.

Applications can be submitted up to midnight (UK time) on Monday 15th September 2025.

Please submit your CV & covering letter via the Heriot-Watt on-line recruitment.

Use our total rewards calculator:  to see the value of benefits provided by Heriot-Watt University.