Associate Relationship Manager

End Date

Thursday 15 January 2026

Salary Range

£0 - £0

We support flexible working –  for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Job Description

JOB TITLE: Associate Relationship Manager

LOCATIONS: Edinburgh

SALARY: £39,825 to £48,675

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week or 40% of your time at one of our office sites

We’re seeking an Associate Relationship Manager (ARM) to provide support for a significant portfolio within our Commercial Banking Coverage teams, primarily comprising Real Estate clients, both investment and development.

Working alongside the Relationship Managers (RM) and Relationship Directors (RD), you’ll help deliver excellent service and tailored solutions to meet our clients’ goals. The clients’ turnover is typically within £3m to £25m.

You’ll play a key role in building long-term, multi-product relationships— leading on the switcher strategy, ensuring funds are with clients quickly, handling risk, and deepening client engagement. This is a dynamic role where no two days are the same, ideal for someone who thrives in a fast-paced environment and is passionate about putting customers first.

• Client Engagement
  :
  Join client meetings virtually or in person, prepare agendas, and follow up. Proactively communicate via phone and email, including updates on rates, fraud alerts, and events. Use Linked In to promote the Lloyds Relationship Management profile.

• Portfolio Management & Growth
  :
  Proactively manage the lending journey to ensure smooth & quick completions. Support RMs and RDs in identifying and attracting high value clients. Help grow our existing portfolio by spotting opportunities to expand product holdings and identify new opportunities.

• Risk & Compliance
  :
  Use your basic knowledge of financial accounts to help assess client needs, support credit proposals and manage risk with existing clients. Proactively support areas like Credit monitoring, OKYC, and financial analysis making informed recommendations.

• Credit & Onboarding
  :
  Assist with credit reviews, facility changes, onboarding, and help prepare credit proposals and tender submissions.

• Organisation & Efficiency
  :
  Prioritise your workload, manage your diary and inbox, and handle queries and data analysis. Help improve our processes, identifying ways to make things better for clients and colleagues.

• Collaboration & Insight
  :
  Work with internal teams and product partners to deliver tailored solutions and stay informed on sector developments to support client engagement and inform future strategy.

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

We’re looking for someone who’s proactive, organised, and passionate about delivering great client outcomes. Ideally, you’ll bring:

• Experience in a customer-facing role within financial services

• Confidence in building and maintaining strong internal and external relationships

• Ownership of complex queries, with strong problem-solving skills and persistence

• Strong organisational and time management skills, with the ability to juggle shifting priorities

• Proficiency in Microsoft 365 tools, especially Outlook and Excel

• A strong sense of ethics and integrity coupled with awareness of risk and experience in identifying and handling it appropriately

• Clear written and verbal communication skills across all levels

• Self-motivated in terms of your own Development, taking ownership for ongoing personal growth

• Experience in Business & Commercial Banking

• Proficient in using systems such as BOLT, PEGA and Co-Pilot

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

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