Client Order Management - Associate

About this role

Technology & Operations

Black Rock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. Black Rock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing out performance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets.

Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares

ETFs.

The Client Order Management (COM) Team serves as a central point of contact for our global clients and internal departments who wish to instruct investment changes. We are responsible for receiving, coordinating and facilitating client trade instructions into/from BLK funds including client query management. The team supports the client through the investment process, from notification to settlement, in close coordination with internal BLK groups and external third parties.

The COM team is tasked with ensuring that order placement is accurate and consistent through an optimal and efficient operating model. COM leverages Aladdin technology to provide first class client service via emails and telephone, assisting with any ad‑hoc client requests.

Having at least 5 years industry experience, the COM Associate will be expected to undertake a wide range of functions predominantly within the client order processing space, Aladdin dashboard and client service activities. In placing emphasis on risk and quality control, the Associate will contribute to strengthening COM’s Client Service Excellence Role standards offering, through challenging and volunteering solutions. In addition to providing flexible support within the team, contribution to projects will also be expected.

• Able to meet deadlines, functioning effectively and prioritising multiple tasks simultaneously in a fast paced environment.
• Able to work independently on assigned tasks and assume additional responsibilities with minimal guidance.
• Demonstrate excellent attention to detail, deliverables are accurate and competently prepared.
• Demonstrate a desire to develop skills, working with your team and manager to expand your expertise.
• You are confident in volunteering solutions, provide guidance to less experienced team members.

• Deliver a superior client experience via query management and onboarding for clients, consultants and third party administrators.
• Possess a positive ‘get the job done’ attitude, displaying a flexible approach to an ever changing environment.
• Thrive in a culture of excellence, innovation, communication and accountability, where all members of the team are motivated to go above and beyond, think globally and outside the box.
• Demonstrate capability to achieve high proficiency in the core systems plus aptitude for learning new applications.
• Actively contribute to the success of projects executed within the team.
• Understand end to end client support processes with the ability to analyze trends in queries to help constantly improve service and client deliverables.

• Able to exercise sound judgment and facing off with stakeholders at all levels.
• Serve as a contact for clients / agents for communication of investment instructions.
• Demonstrated analytical ability, maturity and judgment in dealing with clients.
• Ability to interact confidently with internal partners.
• Ability to enlist the support and expertise of others within the team as needed.
• Ability to initiate changes with external and internal team members.

• Understand, operate within and adhere to internal team and BLK policies/ procedures.
• Demonstrate that processes are followed accurately, methodical and conscientious approach to tasks.
• Understand and be able to articulate the risks associated with responsibilities, suggest approaches to mitigate risk. Escalate issues as…