Payment Operations Analyst APP Fraud and Collateral

Payment Operations Analyst – APP Fraud and Collateral

Location: Edinburgh, Scotland, UK

Employment type: Full-time

Working location: In office 4 days/week

Payment Operations Analyst Specialist APP Fraud & Collateral. Investigate payment fraud and manage collateral. Passion for safeguarding assets and improving payment processes. Develop expertise in embedded payments and financial risk management.

Modulr is a fast‑growing payments platform enabling businesses to embed payments and manage risk.

• Support the resolution of Authorised Push Payment (APP) fraud cases in collaboration with internal teams, partners and UK PSPs to ensure efficient case handling and compliance.
• Monitor collateral accounts and limits across products (APP fraud, Cards, Direct Debits) raising requests with partners where coverage is insufficient.
• Conduct annual reviews of partner collateral positions assessing adequacy based on historical data, fraud trends and Direct Debit performance.
• Perform daily reconciliations of fraud‑related collateral accounts identifying discrepancies, raising eligible chargebacks and reporting findings.
• Manage and execute the repatriation of recovered funds to victims ensuring accuracy and regulatory compliance.
• Support the development and delivery of management information (MI) and reporting related to APP collateral management providing data‑driven insights.

Required skills and experience:

• A curious mindset and drive to explore how AI and data can enhance operational efficiency.
• Experience in payments investigations, APP fraud detection, reconciliations or treasury operations.
• Knowledge of UK and/or international payment schemes (e.g. Faster Payments, BACS, CHAPS, SEPA, SWIFT) and fraud risk management.
• Awareness of financial regulations and reporting requirements, especially relating to fraud and collateral.

• Experience investigating payment failures, exceptions and fraud incidents.
• Proactive approach to leveraging emerging technologies for process improvement.
• Excellent Excel skills for analysis and reporting.

• Share Options: Company Share Option Plan (CSOP) benefit from any increase in share value in the event of a sale, merger or flotation.
• Bonus: Annual discretionary bonus paid in May for the previous year based on company and individual performance.
• Flexible benefits: £1,000 to spend on benefits to suit you, including private medical insurance, gym membership, dental, etc.
• Wellbeing app: Confidential on‑demand access to therapy, coaching, counselling, management training or mindfulness sessions with accredited professionals.
• Holidays: 33 days annual leave (including bank holidays) plus your birthday weekend; UK public holidays and New Year’s Day are fixed holidays.
• Learning opportunities: Two‑day onboarding programme Mod Start plus ongoing development support.
• Company‑wide events: Participation in collaborative and engaging events with colleagues across the business.
• Bike to work / E‑bike scheme

At Modulr we are committed to building a diverse, equitable and inclusive culture where everyone feels they belong and can bring their whole self to work. We welcome applications from candidates of all backgrounds because we believe this is the right thing for our people, our business and the community we operate in.