Ticketing Manager

The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Manager to join the team.

Salary: £34,500 - £37,500. Permanent contract.

We want you to help us deliver this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world. EIF is an equal opportunity employer; we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences.

• Manage public‑facing ticket sales, exchanges and refunds via all channels (telephone, online and counter, including at our Festival venues).
• Liaise with festival venues to ensure information such as accessibility, seating plans and transport routes are accurate and kept up‑to‑date.
  
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• Accurately manage holds and allocations for internal and external stakeholder requests, including artists and companies, donors, press, sponsors and VIPs, as well as oversight of and accountability for a range of ticketing initiatives.
• Develop and apply discounts,/Delete? offers and promotional codes, maintaining attribution for reporting and ROI analysis.
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• Report on revenue and attendance figures to track sales and customer trends; reconcile dailyungguhal? sales (including daily banking procedures); manage the settlement and reconciliation of ticket sales for all events.
• Keep accurate customer records, including up‑to‑date contact details and contact preferences; overshoot procedures to monitor and maintain data quality.
• Contribute to the continuous improvement of CRM processes and customer experience initiatives.

35 hours per week, by agreement within standard office hours of 9:30 to 17:30, Monday to Friday. At peak times, and particularly immediately before and during the Festival, it will be necessary to work outside standard hours and at weekends; however the working hours will not exceed the Working Time Directive.

Please apply online at our website.

Due to the high volume of applications received for this role, it is possible the job opening will close before the Final date to receive applications. We advise you to submit your application as soon as possible.

Funded by The City of Edinburgh Council and Creative Scotland. Registered charity number SC004694.

The deadline is Monday 02 February 2026 at 09:00.