CRM Officer

Position

CRM Officer – Festivals Edinburgh

Since 1947, the Edinburgh International Festival has existed to promote the exchange of ideas and deepen understanding between cultures through an unparalleled global celebration of exceptional performing arts. We bring some of the most exciting and creative artists working today to audiences from around the world.

£26,000 – £28,000 pro rata (Fixed Term, Full Time)

Closing Date: 26 January 2026

We are looking for an experienced, passionate and dedicated CRM Officer to join our Digital and Communications team. You will be responsible for developing, executing, and analysing a joined‑up customer journey. You will manage and automate emails and SMS, craft engaging content, and optimise strategies.

• Develop and execute a joined‑up customer journey
• Manage and automate email and SMS communications
• Craft engaging content across channels
• Analyse and optimise email/SMS performance and strategy

• Experienced in CRM or digital communications
• Passionate about audience engagement
• Strong analytical and optimisation skills

Deadline: 9am on Monday 26 January (applications may close before the date).

EIF is an equal opportunity employer. We value diversity and the inclusive culture here at Edinburgh International Festival. Our recruitment includes the Rooney Rule and the Confederation of Disabled Access Scheme for interviews. For more information, visit our website. Funded by The City of Edinburgh Council and Creative Scotland.