Principal Product Designer; FTC - Mat Cover

Edinburgh, Scotland, United Kingdom;
London, England, United Kingdom

We are looking for a Principal Product Designer to join Clear Score’s Upstream mission on a maternity cover. This role is suited to a senior designer who thrives owning complex problem spaces, leading discovery, setting direction and shaping experiences that help users understand, improve, and act on their Credit Health.

This role requires someone comfortable influencing at the C‑suite level and operating with a high degree of autonomy. You’ll drive the design direction using research, data, and compelling storytelling to align stakeholders around customer problems, service opportunities, and design‑led decisions.

Alongside owning product initiatives, you’ll step in as interim Service Design Lead. You’ll be responsible for strengthening service thinking across the Design community and building momentum around a shared understanding of the end‑to‑end customer journey.

This role is based out of Edinburgh or London with a hybrid working model, requiring 2 days a week in the office. If London based there will need a need for frequent travel to Edinburgh to collaborate with the team.

• Own one cycle of our annual product evolution from deep discovery, prototyping through to handover with our Platform partners
• Create clarity from ambiguity, defining problem spaces, success measures, and design principles within your area
• Deliver high‑impact Credit Health initiatives that solve users needs and align to business strategy
• Act as interim Service Design Lead, championing service thinking and embedding it into how teams frame problems and deliver solutions
• Present your direction regularly to the CEO and other C‑level executives, presenting structured thinking and narrative, helping the organisation make confident, data‑led trade‑offs
• Adapt to new insight and direction, utilising weekly check‑ins with leadership, working dynamically in a fast‑paced environment
• Invent new interaction patterns, and maintain complex information architecture diagrams and user flows
• Partner day‑to‑day with Product, Engineers, Researchers, Data Analysts and Content Designers to ship cohesive, high‑quality solutions
• Provide design leadership within the squad, raising quality through critique, mentoring, and example
• Shape how AI is used within the product, identifying responsible, user‑centred applications that enhance understanding and decision‑making
• Design for scale across markets, ensuring solutions are adaptable across the UK and international contexts while respecting regulatory and cultural nuances
• Travel to our international markets (South Africa, Canada, Australia) to gain context for scaling experiences across markets

• Strong systems thinking, being able to connect product experiences to operational, commercial, and technical realities
• Comfort navigating ambiguity and leading others through uncertainty with clarity and confidence
• Proven ability to influence C‑suite stakeholders through insight, structured reasoning, and persuasive storytelling
• Extensive research proficiency, planning and running multi‑method research, translating learnings in artefacts that convey insight
• Strong service design capabilities, with experience mapping and evolving complex end‑to‑end journeys
• Rapid prototyping skills — able to use low‑to‑high fidelity prototypes to validate hypotheses quickly, leverage AI tools whilst maintaining high quality
• Some experience working in regulated, data‑heavy, or technically complex domains (e.g. fintech, credit, financial services, open banking or similarly constrained spaces)

Clear Score is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins Clear Score every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user‑centric at our core and we…