Design Squad Lead; FTC

End Date

Tuesday 10 March 2026

£78,098 - £91,880

Hybrid Working, Job Share

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

JOB TITLE: Design Squad Lead (12-Month FTC)

LOCATION: Edinburgh

SALARY: £78,098 - £91,880

HOURS: Full-Time

DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

We’re looking for a dynamic experience designer to lead one of our experience design teams in Edinburgh. You’ll be responsible for the design of our new financial advice service – Lloyds Wealth from the start, working across the entire service journey, crafting quality experiences for customers, financial advisors and colleagues.

As a design squad lead, you’ll set up and build a team of designers, and researchers from diverse background. You and your team will partner closely within a cross functional team of product owners, customer journey managers, brands and marketing managers, legal and compliance experts, and engineers to prioritise, shape, test and ship experience.

You’re a people leader and a subject matter expert in design thinking methods, using evidence-based design to influence stakeholders and deliver outcomes for customers and the business. You’ll also enjoy getting into the work - contributing to all aspects of service and digital product design – from needs definition, journey mapping, blueprinting and storytelling to working in Figma to deliver quality interfaces with your team at pace.

You’ll love your craft and enjoy developing others. Whether that’s advocating for Experience Design with others, to defining new ways of working together more effectively or helping evolve the design craft.

• Work effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and deliver epics and features.

• Lead a design squad owning relationships with Senior and Lab Product owners.

• Provide thought leadership with respect to the Experience Design crafts.

• Facilitate workshops and discussions with internal customers, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.

• Communicating with colleagues and internal customers to manage expectations and incorporate multiple perspectives when defining solutions.

• Research and documenting current-state services and experiences and communicate future-state of services.

• Lead others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.

• Take ownership for your own and others’ development and help them to succeed through coaching and mentoring.

• Collaborate closely with other designers, product owners, and engineers.

• Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

• Ideally, at least 7-9 years of relevant experience design experience as an individual contributor/lead designer.

• Approximately 2-3 years or more experience as a people leader, with responsibilities in hiring, people development, performance management and design management.

• A portfolio of work that evidence skilful application of design methods and best practices that led to experience and behaviour changes that delivered outcomes business and customers.

• Worked in the financial…