Senior Service Designer

Company Description

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. As a digital‑first consultancy, we work with partners such as Microsoft, AWS, Oracle, Red Hat, Out Systems, and Snowflake to help our clients modernise applications and create data‑driven services. We are an award‑winning employer recognised for best workplaces for women, innovation partnerships and modernising applications awards, and we prioritise employees at the heart of Version 1.

We're looking for a strategic, systems‑minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end‑to‑end services that are accessible, efficient, and centred around real user needs. Service Designers at V1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, align digital delivery with policy and operational realities, and help clients make confident, evidence‑based decisions.

You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads to shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.

• Enable people in prison to receive better and more tailored education and training.
• Help local authorities carry out skills assessments on social workers.
• Share sensitive information about children between multiple agencies.
• Support teachers with their professional development.
• Support vulnerable families.
• Reduce administrative burden for schools and teachers.
• Enhance teachers’ skills and career development to ensure excellent teaching standards.
• Ensure the Teaching Regulation Agency handles teacher data safely and accurately.

• Can simplify complexity—cutting through noise to make services usable, scalable, and understandable for teams and users.
• Are comfortable working in ambiguity and helping teams find direction.
• Can plan and lead workshops, navigate, manage and influence diverse stakeholders.
• Understand and design for accessibility and inclusion across channels and touchpoints.
• Can define the service vision and unite a team around it.
• Feel confident pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with it.
• Have excellent communication skills, able to adapt information to different audiences and mediums.
• Can build a strong evidence base to support design decisions and clearly explain or defend those decisions when challenged.
• Can interpret performance data to make design decisions and inform success metrics to effectively evaluate success and impact.
• Think beyond the immediate problem to design services that are sustainable, strategic and future‑proof.
• Visualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams and adapt the output to the audience learning preferences.
• Are skilled at navigating difficult conversations, helping teams find common ground, and knowing when to upscale issues constructively.
• Work with clients, not just for them—co‑creating solutions as one team, and building trusted, respectful partnerships.
• Have experience working in agile, multidisciplinary teams.
• Are confident with tools like Miro and Lucid with basic level of Figma.
• Understand and effectively use design‑thinking, systems thinking and co‑design techniques to guide teams and make decisions.
• Have experience working to the  Service Standard or within the public sector is desirable but not essential.

At Version 1 we offer a comprehensive benefits package prioritising well‑being, professional growth, and financial stability. We provide a hybrid schedule, private medical and life insurance, free eye tests, incentives for certifications (AWS, Microsoft, Oracle, Red Hat), a profit‑share scheme, and quarterly career development pathways. We are dedicated to helping employees reach their full potential and maintain a healthy work‑life balance.