Senior Service Designer

Registers of Scotland provided pay range

This range is provided by Registers of Scotland. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Role: Senior Service Designer

Pay Supplement: The base salary for this role is £48,544 - £57,155. This job qualifies for Digital, Data and Technology Annual Pay supplement of 16% which is included in the total remuneration above.

Pension: 28.97% of base salary (RoS contribution)

Annual Leave: 38 days annual holiday, increasing to 42 days with length of service.

Duration:
Permanent

Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns.

Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU
), or St Vincent Plaza, Glasgow (G2 5LD
). You will be expected to attend one of these locations as required by the role.

Grade: Senior Executive Officer

Closing date: 25th of January 2026

Join an award‑winning organisation recognised for its technology and innovation. RoS is a world‑leading pioneer in land and property registration. We work to create data‑led, digital solutions for the people of Scotland. Our full‑stack teams design, architect, and build all our registration products in-house.

We welcome applications from all backgrounds and are committed to building a diverse workforce that reflects Scotland. We particularly welcome applications from under‑represented groups in technology and design. Your unique perspective and experience will strengthen our team's ability to create services that work for all our communities.

We’re looking for a Senior Service Designer to take an end‑to‑end view of our service journeys, ensuring they flow seamlessly. This will help us deliver effortless digital experiences, build on customer satisfaction, and advance the practice of Service Design across RoS. In this role, you’ll lead design concepts, take ownership of shaping complex services, embed best practices within multi‑disciplinary teams, and make informed decisions grounded in research—while mentoring and influencing others.

This is an opportunity for an experienced service designer to create meaningful impact, drive positive change, and influence how our services are shaped and delivered.

• Provide expert knowledge of service design practices and methodologies at a senior practitioner level and support the delivery of detailed visual customer journey flows across various RoS services.
• Visualise end to end services with front and backstage processes in line with user needs and business requirements.
• Simplify complex ideas, visualise solutions, and adapt to uncertainty while working within organisational constraints.
• Facilitate workshops to validate and refine customer journeys with colleagues and stakeholders. Gather quantitative and qualitative data to inform journey mapping, ensuring we understand the experience and pain points for the customer.
• Redesign services and/or embed new services focusing on ‘What matters to the customer’.
• Share understanding of approach to service design and maturity and how this supports the Scottish Government approach to service design and digital service standards.
• Engage in any stage of the service lifecycle as required.
• Actively contribute to the design community by sharing knowledge, generating ideas, and embedding design principles.
• Be confident in engaging stakeholders and working with established governance forums such as the Service Alignment Team (SAT).
• Facilitate co‑design with colleagues in the business areas to produce improvements for services.
• Implement improvements across small groups to monitor and assess risk and impact before implementing on a larger scale.
• Collaborate with other User Centred Design resource, when required, on overlapping deliveries.
• Support any secondary activities as requested by the Principal Designer or Service Design Lead.

• Work with purpose: working for the people of Scotland to set the bar for land and property registration
• Worldwide, flexible and hybrid working: dependin…