Hybrid Customer Service Team Lead - Coaching & KPI Focus
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-03-11
Listing for:
Search Consultancy LTD
Full Time
position Listed on 2026-03-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
A leading recruitment agency in Edinburgh is seeking a Customer Service Team Leader to oversee a busy team. This role involves managing performance, ensuring service quality, and developing team members in a hybrid work environment. The ideal candidate has strong customer service experience, excellent communication skills, and a target-driven approach. You'll lead and support Customer Service Advisors, handle escalated inquiries, and monitor key performance indicators to improve outcomes.
#J-18808-Ljbffr
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×