Membership Assistant

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

You’ll process and contribute to all RZSS membership and adoption administrative, financial and sales activities, ensuring income is processed accurately and on time, whilst providing high levels of customer service to all stakeholders.

• Accurately process membership and adoption applications and renewals, adhering strictly to deadlines and in full compliance with GDPR requirements.
• Use and maintain membership and adoption databases to securely upload, extract and process data.
• Ensure all queries (email, phone, face‑to‑face) are answered within a reasonable timeframe and with first‑class customer care.
• Provide high levels of customer service to both internal and external customers.
• Provide ad hoc admin support where required, e.g. post duties, mailings, donation processing. Responsibility for regular processing of sponsorship packages for development team.
• Create adoption pack materials using database exports, assembling the packs and processing the postage. Including post‑Brexit international postage processes.

• Good achievement in standard grades (or equivalent), including English and maths.
• Competent in the use of Microsoft Office (Word, Excel, Outlook)
• Fast and accurate typing and inputting skills.
• Providing first class customer care and service, including dealing with customer complaints.
• Skilled in communicating constructively with customers by phone, email and face to face.

• Starting salary of £23,868 or £24,378 (offer based on experience) with future salary progression up to £24,888 per annum
• 37.5hr working week (may require some weekend working)
• 34 days annual leave (pro rata)
• Discount in both retail/catering
• Access to a healthcare plan
• Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, well‑being and family advice
• Employer contributory pension scheme
• You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

If this role excites you and aligns with your career aspirations, click APPLY now.

This role is subject to standard pre‑employment checks, including the candidate's right to work in the UK and Basic Disclosure check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live.

The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.