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Customer Care Specialist
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-02-27
Listing for:
Blue Arrow
Full Time
position Listed on 2026-02-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Retail Associate/ Customer Service
Job Description & How to Apply Below
Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems and making things right? We're looking for customer-focused, solutions-driven professionals to join a leading online retail brand in a fast-paced contact centre environment.
Key Responsibilities
· Handle inbound and outbound customer queries via phone, email, live chat, and social media
· Provide clear advice and support throughout the customer journey
· Resolve issues quickly and effectively, ensuring customer satisfaction
· Coordinate with suppliers and partners to guarantee smooth service delivery
· Manage complaints with empathy and a solutions-first approach
What We're Looking For
· Excellent communication and active listening skills
· Strong problem-solving ability and attention to detail
· Ability to multitask and manage workload effectively
· Previous experience in customer service, contact centre, or retail support roles preferred
· Positive attitude and team player mindset
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
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