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Foundational CSM Leader: Build & Scale
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-02-27
Listing for:
Countfire
Full Time
position Listed on 2026-02-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
A dynamic SaaS provider in the United Kingdom seeks a customer success leader to build and shape their customer success function. In this role, you will be the first point of contact for customers, enhancing relationships and reducing churn among strategic accounts. You'll document successful processes and collaborate with teams to boost customer engagement and satisfaction. The ideal candidate has over 5 years in customer success and thrives in an evolving start-up environment.
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