Customer Relations Assistant - Store

Position: Customer Relations Assistant - IKEA Store
Customer Relations Assistant - Edinburgh

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Employment Type:

Part Time, Permanent Department:
Customer Relations Number of Positions: 2

Are you good at turning frowns upside down and solving puzzles on the fly? Join our team as a Customer Relations Assistant, where your personalised approach and problem-solving skills will shine as you handle customer complaints. You'll be the person ensuring smooth returns and spotting product issues like a pro. Plus, you'll be the expert for customers needing help with product assembly and spare parts.

WHAT WE OFFER
• The Start Date of employment will be: 28th February 2026
• Hourly rate of £13.45 per hour.
• Part Time 16-18 hours working 4 days per week including evenings and 3 out of 4 weekends.

We are looking for people who will be available to work day time shifts during the week in addition to weekends and evenings.
• We can discuss flexibility to match your life and our business needs during the interview. WORKING WITH US HAS ITS REWARDS Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.
• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans. ..as well so much more!

WHAT YOU'LL

NEED TO HAVE
• You are adept at switching between tasks, and value teamwork while being able to complete assignments without direct supervision.
• You have a customer first mindset, making the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints. WHAT YOU'LL BE DOING DAY TO DAY
• You will use your knowledge and problem-solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• You support customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts. WE CARE FOR THE PEOPLE It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many RECRUITMENT PROCESS INFORMATION Let us know if you require any adjustments to be made during the interview process as soon as possible.
• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend an interview.

We understand not everyone will be successful, but we promise to keep you informed either way. For any advice or support, email Recruiter and I will be happy to help!