Portuguese Customer Service Advisor

Overview

Position:
Portuguese Speaking Customer Service Advisor

Operating hours:
Monday to Friday 8am – 4:30pm

Location:
Fountainbridge, Edinburgh

Salary: £24,800 + £1,000

We are seeking a passionate and enthusiastic Portuguese speaking Customer Service Advisor to join our team in Edinburgh. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

• Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
• 33 days annual leave
• Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
• Employee wellbeing program, Employee Assistance Program and enhanced sick pay
• Monthly performance-based bonuses
• Extensive learning opportunities and resources to further your career
• Enhanced family policies (maternity/paternity/adoption)
• Life and health insurance
• Free on-site gym
• Hybrid working (after 6 months)
• Frequent employee engagement events
• Refer a friend bonus scheme

Providing exceptional service to our customers, being the first point of contact responding to various travel queries. Providing resolutions to our customers via Call, Chat and Email. Handling customer queries with empathy, patience and compassion. Attending regular team huddles. Keeping up to date with the latest promotions, initiatives and company policies/procedures. Assisting in ad hoc assigned projects.

• Customer service experience
• Must be fluent in Portuguese and English
• Effective communication skills
• Good knowledge of Microsoft Office Suite & Proficient typing abilities
• Ability to remain calm and logical in challenging situations
• Excellent problem-solving skills
• Enthusiastic approach with the desire to hit your goals and a passion for continuous development

Be Aware of Recruitment Fraud

Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.