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Guest Experience Lead — Front Office & Service

Job in City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for: Malmaison Belfast
Full Time position
Listed on 2026-01-14
Job specializations:
  • Customer Service/HelpDesk
    Event Manager / Planner
  • Hospitality / Hotel / Catering
    Event Manager / Planner
Job Description & How to Apply Below
Location: City of Edinburgh

A leading hospitality company is seeking a Guest Relations Manager in Edinburgh to ensure exceptional service delivery and team support. The role requires proven experience in customer service, excellent communication skills, and the ability to inspire staff to create memorable guest experiences. You will lead the Front Office team, maintain service standards, and meet set targets while fostering a collaborative environment.

The position offers a unique opportunity to grow within a dynamic organization committed to world-class service.
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