Front of House Coordinator

Front of House Coordinator

Contract:
Permanent

Hours of work: 35

Location:
Edinburgh, EH2 2LL

We are seeking a Facilities Assistant to join our workplace experience team and play a pivotal role in shaping a vibrant, welcoming environment. As an ambassador of exceptional service, you will be the first point of contact for clients and visitors, ensuring every interaction reflects our commitment to quality and professionalism.

In this role, you will actively seek opportunities to improve onsite service delivery, implement new initiatives aligned with the ISS Global Strategy, and maintain strong with stakeholders. You will own the customer touchpoint journey, ensuring seamless service and a 5‑star experience that exceeds expectations.

• Act as the primary ambassador for workplace experience, delivering exceptional service at all times.
• Own and manage the customer touchpoint journey, ensuring user‑centric concepts are implemented.
• Build strong relationships with clients and ISS employees, becoming a trusted partner.
• Raise and manage helpdesk tickets for FOH tasks, collaborating with teams to close tasks promptly.
• Conduct site audits and identify opportunities to enhance service provision.
• Ensure all FOH KPIs are met and training for SOPs and compliance checks is completed regularly.
• Support events and handle client personal requests such as printing, mobile recharging, and presentations.
• Answer calls and enquiries professionally, redirecting as necessary and maintaining high standards of courtesy.

• Previous experience in corporate, hospitality, or customer service environments.
• Proficient in MS Office and comfortable working with systems.
• Strong communication skills and high attention to detail.
• Excellent time management and ability to work independently or as part of a team.
• Motivated, flexible, and committed to delivering outstanding customer service.
• Understanding of Health & Safety requirements.

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level
2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing re