Customer Care Associate

Customer Care Associate
Permanent
Location:
Edinburgh ( Once trained, we believe in the power of in‑person collaboration, and our hybrid model requires colleagues to be in the office a minimum of 40% of their time)
Salary: Starting salary is £24,614 with the opportunity to increase through our Pay Progression Scheme once you’re in role. Find out more below.
Working pattern:
Full time – 37.5 hours per week (Shift times are between 8:30am – 5:30pm Monday to Friday).
Training: Comprehensive, hands‑on training for the first 3 months in our Edinburgh office to set you up for success.
Closing Date: Wednesday 21 January 2026

At Aegon UK
, we are united through a single, clear purpose:
Helping people live their best lives.

People are living longer than ever before, and at Aegon UK we're excited by the opportunities this brings. As a purpose‑led business, we're focused on supporting our customers as they navigate through new stages of their lives and all the moments that matter.

Following a period of growth and transformation, we are excited to be growing our Customer Care teams in our Edinburgh location.

As a Customer Care Associate
, you’re on the front line, the face of our business, the person that our customers rely on to help them manage their financial wellbeing. You’ll answer inbound calls from our customers and help them use the Aegon Platform to manage their money.

We take ownership of our customers satisfaction by listening to their needs and communicating in clear and easy to understand language. We embrace every day as an opportunity to learn and grow, staying curious and committed to continuous improvement. Together, we bring out the best in ourselves and each other.

We help our customers with the big stuff, for the moments that matter:
Pensions, Savings, and Investments
. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it’s easier for them to make decisions and plan for their future.

We’re not looking for financial experts (though they are very welcome!). When you join us, you’ll go straight into our Customer Care Training Academy and learn from some of our experts. Before you deal with customers, we’ll give you the skills and know‑how to delight and support them. All you need to bring is your hunger to learn, a drive to solve problems and the compassion to keep your customers wellbeing at the heart of every interaction.

• You’ve got experience in customer service (contact centre, face‑to‑face, retail, hospitality – that kind of thing).
• You’re a good communicator with an eye for detail.
• You can put yourself in a customer’s shoes, taking ownership and working flexibly to meet their expectations.
• You know your way around typical Microsoft Office tools like Outlook, Teams, Word, Excel.

• Our starting salary is £24,614 (or £12.61ph).
• We’ll help you develop and grow with our Pay & Progression scheme. As you become an expert in your role and deliver exceptional service at the highest quality, your financial reward can grow up to £33,240 (£17.05ph).
• We’re serious about your future and our enhanced pension scheme is now in place. We ask you to contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
• Discretionary annual bonus, depending on personal and company performance.
• 34 days leave per year (including bank holidays, pro‑rated for part‑time).
• We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits: retail discount vouchers, cycle‑to‑work scheme, subsidised restaurant, online GP appointments and travel loans.

What happens next?

Once you’ve submitted your application, you’ll receive an email inviting you to complete a short series of interactive tasks. These are designed by our trusted partners,
Arctic Shores
, and aim to give us a better understanding of your skills, behaviours, and how you approach different situations.

If you’re successful at this stage, you’ll…