Customer Service Representative

Are you passionate about delivering exceptional customer service and making a real difference in people’s lives? Then you should apply to be a Pensions Customer Service Representative
, where you’ll guide customers through their retirement journeys, ensuring they feel informed and supported every step of the way.

Davies has been retained by one of the UK’s leading Pensions and Investment firms to grow their Customer Service function, and we’re looking for ambitious individuals keen to kick start a career in financial services.

• Be the first point of contact for inbound calls, helping customers with their pension‑related questions.
• Build trusting relationships by actively listening and adapting your communication style to individual needs.
• Simplify complex financial concepts, empowering customers to make informed decisions about their financial future.
• Deliver accurate information and manage expectations in line with service level agreements (SLAs).

• A natural ability to help and a genuine desire to support customers.
• Excellent communication skills with the ability to simplify complex ideas.
• A calm, logical approach to problem‑solving and a focus on delivering solutions.
• Flexibility to work 37.5 hours per week, Monday to Friday, between 8:30 AM and 5:45 PM (alternating shifts).

• A competitive starting salary of £24,570, with opportunities for pay progression.
• A generous benefits package, including private medical cover, life assurance, and critical illness insurance.
• Access to our company pension scheme and a performance‑related bonus.
• 25 days of holiday, plus additional office closures during Christmas, Easter, and bank holidays.
• Free on‑site parking, a subsidised restaurant, a gym with fitness classes, and 5‑a‑side football pitches.
• Comprehensive training and support for career progression.
• A vibrant and supportive work environment, with regular incentives, workshops, and events.

Apply now to provide exceptional service, grow your career, and enjoy a workplace that values your contributions.