Host, Customer Service​/HelpDesk, Customer Service Rep

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are on the lookout for a Welcome Host, for a multi-tenanted office building in Edinburgh.

The overall aim of the Welcome Host is to work alongside the facilities manager and other service providers to create and cultivate a positive visitor experience.

The Welcome Host will provide a friendly welcome, customer focused assistance onsite and a fond farewell to create lasting memories for visitors & occupiers.

They will have a fantastic knowledge of the building's operations and work closely with the client to innovate regularly.

Shifts:

40 hours per week, shifts from 8am-5pm Mon-Fri.

Salary: £28,500

The successful candidate will have strong attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to look after differing client needs. Passionate and an excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.

Customer service experience is required for the role.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24‑hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.