Principal Product Manager - Loyalty

About Skyscanner

Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel-planning chaos into a breeze. Today, around 160 million travellers count on us every month to skip the whole "47 browser tabs open" phase and find flights, cars, and hotels quickly and easily 💻.

Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍.

Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here)

(Hybrid)

We're looking for a product lead to join our loyalty team. At Skyscanner, we're on a mission to help every traveller to explore our world effortlessly. As we continue to grow the audience we serve, it's critical that we build relationships with our travellers that create reasons to return directly, time and time again. We're looking for an experienced product manager to help shape, define and deliver our loyalty strategy, with an ambition to greatly increase our direct relationships, drive retention and increase customer lifetime value.

Through our loyalty programme we're aiming to offer better prices to our most loyal travellers, help them move from searching to trip planning, offer them recurring rewards at the airport, and broadly better personalising their experience throughout. In this role you'll need to manage stakeholders across the organisation to drive substantial change.

• Partnering across the business:
  You'll work with cross-functional teams on complex initiatives spanning proposition execution, experience design, experimentation and platform delivery - from marketing and design to data, engineering and legal.
• Translating vision into product:
  You'll turn loyalty proposition and experience principles into concrete capabilities, journeys and interactions across web, app, SEO, booking flows and lifecycle touchpoints.
• Owning the roadmap:
  You'll define and execute a phased loyalty product strategy - shaping MVPs, proofs of concept and iterative releases that balance learning, impact and technical foundations.
• Spotting the biggest opportunities:
  You'll collaborate with squads and stakeholders to identify gaps and unlock initiatives that drive engagement, retention and long‑term traveller value.
• Coordinating end‑to‑end delivery:
  You'll ensure smooth execution across Flights, Hotels, Cars, Packages, Explore, Platform, Data and Lifecycle systems - no dropped handovers, no mystery dependencies.
• Making smart product decisions:
  You'll define feature–level requirements and make day‑to‑day product and UX calls that keep experiences intuitive without compromising core conversion flows.
• Leading experimentation:
  You'll define hypotheses, success metrics and guardrails, run experiments and use the learnings to continuously refine the roadmap and loyalty proposition.

• Loyalty‑savvy:
  You've designed, built or scaled loyalty programmes or retention‑led experiences, and you deeply understand how rewards, recognition and lifecycle touchpoints shape behaviour.
• Influential product leader:
  You're comfortable aligning diverse stakeholders around complex, cross‑cutting initiatives - bringing clarity where others see chaos.
• Data‑informed decision maker:
  You've hands‑on experience with experimentation, metrics and guardrails, with a strong focus on long‑term value, repeat behaviour and retention.
• Platform confident:
  You're comfortable navigating complex environments, balancing short‑term wins with long‑term capability building and dependency management.
• Outcome‑oriented:
  You thrive in fast‑paced, ambiguous settings and focus on impact over optics.
• Clear communicator:
  You bring excellent collaboration skills and experience working in agile environments, keeping teams aligned and energised.
• Traveller‑first thinker:
  You instinctively zoom out to see the whole journey - always asking how this makes life easier, better or more rewarding for the traveller.

We are the real deal - no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building…